After an incident is resolved, what status should a KCS article hold?

Once an incident is resolved, a KCS article should hold a status of Not Validated, Validated, or archived/deleted. This classification reflects the lifecycle of the article based on its quality and relevance after the incident has been addressed.

When an incident is initially resolved, the article may need to be validated to ensure that the solution is accurate and effective. If the article has already undergone validation and is considered reliable, it can be marked as Validated. Alternatively, an article may also be deemed unnecessary and can be archived or deleted if it no longer serves a purpose or is outdated.

This flexible approach allows for continuous improvement and ensures that the knowledge base remains accurate and useful for future incidents. The other options—In Progress, Draft, and Pending Review—do not accurately represent the status that an article should have after an incident is resolved, as they imply that the article needs further work or is not yet finalized.