In KCS, who typically creates the Communications Plan?

The correct answer is that the entire KCS Council typically creates the Communications Plan. The rationale behind this involves collaboration and collective input from different stakeholders within the organization. The KCS Council comprises representatives from various functions, ensuring that the plan encompasses diverse perspectives and addresses the needs of the organization as a whole.

Creating a Communications Plan is a strategic activity that requires insights from various roles involved in knowledge management and service delivery. By involving the entire KCS Council, the organization benefits from a comprehensive view that includes the experiences and expectations of both knowledge workers and management. This collaborative approach enhances buy-in across the organization, promoting better understanding and integration of KCS practices.

While managers, supervisors, and coaches may have valuable input, the KCS Council's involvement ensures that the plan is not only about management directives but is also aligned with practical experiences from users and contributors of the knowledge. This approach fosters a culture of shared responsibility and emphasizes the importance of communication in driving KCS adoption and success across the organization.