What best describes the purpose of KCS article metadata fields?

The purpose of KCS article metadata fields is to provide contextual information about the article. Metadata helps enhance the usability and findability of articles by assigning additional information that aids in understanding the content and its relevance. This context can include details such as status, ownership, creation and update timestamps, and keywords, which all contribute to better organizing and retrieving knowledge within a system.

By utilizing metadata effectively, organizations can improve the searchability of knowledge articles and ensure that users have access to the most relevant information based on their specific needs. Although tracking user engagement, managing article licenses, and enhancing article formatting can be useful functions in a knowledge management system, they do not capture the primary intent of metadata fields within the KCS framework, which is to enrich the context surrounding each article.