What best practice should be adhered to when writing knowledge articles?

Using clear and concise language suitable for the intended audience is essential when writing knowledge articles because it ensures that the information is easily understood and accessible to the readers who will use it. Knowledge articles are often created as a resource to help users solve problems or gain insights, so the clarity of language directly impacts their effectiveness. By adhering to this best practice, writers can convey complex information in a straightforward manner, making it easier for users to find and apply the knowledge they need.

Additionally, clear and concise writing helps to keep the reader engaged and avoids overwhelming them with unnecessary details. This approach encourages better retention of information and increases the likelihood that users will successfully utilize the article for their intended purpose. It aligns with the principles of effective communication in knowledge management, which prioritize user experience and practical applicability of the information provided.

In contrast, the other practices suggested do not support the ultimate goal of knowledge management, which is to provide users with relevant and easily digestible information. Using technical jargon may alienate non-expert readers, focusing on theoretical concepts can lead to a lack of practical applicability, and including excessive information can overwhelm the reader and detract from the main points that are useful to them.