What distinguishes "explicit" knowledge from "tacit" knowledge in KCS?

The distinction between explicit and tacit knowledge is a foundational concept in Knowledge-Centered Service (KCS). The correct choice emphasizes that explicit knowledge is documented and easily shared, while tacit knowledge is personal and more challenging to articulate.

Explicit knowledge refers to information that can be easily codified, documented, and shared among individuals. This includes manuals, procedures, and any data that can be readily communicated through various formats. Because it is structured and accessible, explicit knowledge can be systematically captured and distributed, making it an essential component of organizational learning and knowledge management practices.

On the other hand, tacit knowledge is often intuitive and experiential. It encompasses insights gained from personal experience that are difficult to put into words. This type of knowledge is inherently personal and context-specific, which means it often goes unrecorded and cannot be easily shared through standard documentation. Individuals who possess tacit knowledge might struggle to convey their understanding or skills to others, leading to challenges in transferring that knowledge within an organization.

Understanding this key difference is crucial for effectively leveraging both types of knowledge in KCS practices, as organizations must find ways to convert tacit knowledge into explicit formats when possible to enhance learning and collaboration.