What does KCS encourage regarding knowledge articles?

KCS emphasizes the importance of keeping knowledge articles frequently updated and accurate. This approach ensures that the information remains relevant and useful for end users. As knowledge is dynamic and can change over time, regular updates help maintain the quality and reliability of the articles. In a KCS environment, contributors are encouraged to add new insights, correct inaccuracies, and refine content based on feedback and evolving practices, thereby enhancing the overall knowledge management process.

The focus on frequent updates aligns with the core KCS principle of leveraging knowledge as a living resource that evolves with organizational needs and customer interactions. This practice promotes continuous improvement and ensures that users have access to the most current information when seeking assistance.