What does the practice of "archiving old articles" aim to achieve within the KCS framework?

The practice of archiving old articles within the KCS framework aims to reduce the knowledge base clutter. Clutter in a knowledge base can make it difficult for users to find relevant and current information, which can lead to inefficiencies and frustration. By archiving outdated or less relevant articles, organizations can streamline the available information, ensuring that users have easier access to high-quality, pertinent content.

This process also complements the ongoing maintenance of the knowledge base, allowing for a clearer and more focused repository of knowledge that reflects the current organizational knowledge and supports effective decision-making. It reinforces the concept of maintaining a dynamic knowledge base that emphasizes quality over quantity, enabling users to quickly locate valuable resources.