What is a key benefit of Just-In-Time publishing in KCS?

The key benefit of Just-In-Time publishing in KCS is that it increases use and success with self-service. This approach allows articles to be published at the point they are needed, ensuring that the most relevant information is readily available to users right when they are seeking assistance. By providing timely information, organizations can empower users to resolve their own issues before reaching out for support. This capability enhances the effectiveness of self-service options, leading to higher user satisfaction and potentially reducing the volume of support requests.

Additionally, this method ensures that the knowledge base remains dynamic and relevant, as content is continuously updated and reflects the current needs of users. As a result, the accessibility of this timely information not only improves self-service success rates but also fosters a culture of knowledge sharing and independence among users.