What is a recommended first step when searching for information in the knowledge base?

The recommended first step when searching for information in the knowledge base is to search the new knowledge base first. This approach emphasizes the importance of utilizing the most current and updated resources available. New knowledge bases typically contain the latest information, insights, and solutions that are specifically tailored to the latest challenges and evolving scenarios encountered by users.

By starting with the new knowledge base, users are more likely to find relevant and accurate information that reflects the most up-to-date practices, ensuring they can address issues efficiently. It aligns with the principles of knowledge-centered support, which prioritizes keeping knowledge current and readily accessible for users seeking solutions.

Other approaches, such as searching legacy repositories or contacting subject matter experts, may lead to retrieving outdated information or require additional time to coordinate communication, respectively. Therefore, beginning with the most current knowledge base optimizes the efficiency and effectiveness of finding relevant information.