What is the importance of "knowledge ownership" in KCS?

Knowledge ownership in KCS (Knowledge-Centered Service) is crucial because it establishes a sense of accountability among individuals for the knowledge they contribute. By assigning ownership, employees take responsibility for the accuracy, relevance, and usefulness of the knowledge articles. This accountability drives individuals to ensure that the content they manage is of high quality and up-to-date.

Moreover, when employees feel a sense of ownership, they are likely to be more engaged in the process of creating and improving knowledge. This can lead to continuous enhancements in the content, as owners are motivated to refine their articles based on feedback and new information. As a result, knowledge ownership not only fosters a culture of responsibility but also contributes to the overall effectiveness and reliability of the knowledge management system.