What is the intent of adopting "adoption waves" in KCS?

The intent of adopting "adoption waves" in KCS (Knowledge-Centered Service) is to facilitate a structured approach to implementing KCS in an organization, which encompasses a few strategic objectives.

By focusing on internal referenceability, organizations aim to ensure that knowledge is not only created but is also readily accessible and usable by team members. This minimizes the resource impact often associated with large-scale change initiatives, as organizations can implement KCS incrementally rather than all at once. This method allows for smoothing out potential issues in the process before expanding the adoption further.

Additionally, "adoption waves" promote learning and tuning of foundational elements. As teams first adopt KCS in manageable waves, they can experiment and refine their processes based on real-world feedback and performance metrics. This iterative approach helps organizations identify what works well and what needs improvement, leading to a more effective implementation of KCS practices.

Thus, the combined benefits of creating internal referenceability while allowing for ongoing learning and tuning during the adoption process underscore the value of adoption waves, making the choice that encompasses both these aspects the correct one.