What should knowledge workers capture according to the Principle of Create Value?

The Principle of Create Value emphasizes the importance of capturing knowledge that is actively utilized during work tasks. This approach ensures that the knowledge shared is not only relevant but also has immediate applicability to the tasks at hand. When employees capture knowledge they are using to solve problems or perform their duties, they contribute to a dynamic knowledge base that reflects current practices and insights, thus creating value for the organization.

By focusing on knowledge that is actively engaged in operational activities, organizations can enhance their efficiency, improve decision-making, and foster innovation. This captured knowledge becomes a resource for future reference, enabling others to benefit from the experiences and solutions developed through practical application.

Other choices, such as capturing only high-level strategic knowledge, knowledge related to market analysis, or knowledge from existing documentation, may serve specific purposes but do not align with the core intent of creating immediate, practical value from the knowledge that workers generate in the course of their activities.