Which attribute is essential when selecting a coach for KCS?

Selecting a coach for KCS (Knowledge-Centered Service) necessitates a focus on their expertise in KCS principles and practices. This foundation of expertise ensures that the coach possesses a deep understanding of the methodology, its concepts, and how to implement them effectively within an organization.

A coach who is well-versed in KCS can provide valuable insights and guidance tailored to the team's specific needs, fostering an environment conducive to knowledge sharing and continuous improvement. They can help navigate the challenges that come with adopting KCS, ensuring that the proper practices are adhered to and adapted as necessary for the organization’s culture.

While experience with external consultants, a focus on technology, and the ability to enforce strict oversight may be beneficial traits in certain contexts, they do not directly contribute to the fundamental goal of successfully advocating for and implementing KCS. Without a strong expertise in KCS itself, a coach may struggle to effectively guide the team through both the strategic and tactical aspects of the KCS methodology.