Which information is appropriate to capture for an incident in the KCS Practices?

Capturing contact information, severity, and incident notes is crucial for effective incident management in KCS Practices. This information provides a comprehensive view of the situation and its impact. Contact info allows for direct communication with the reporter for follow-ups or clarifications. Severity indicates the urgency and potential impact of the incident, which helps prioritize response efforts. Incident notes can detail the context, any troubleshooting performed, and observations made during incident handling, making them vital for knowledge capture and future reference.

This approach aligns with KCS's emphasis on understanding and managing knowledge effectively. Using this rich data not only aids in resolving the current incident but also contributes to creating and improving knowledge articles for future incidents. Thus, this choice encompasses a holistic and strategic view of incident handling within the KCS framework.