Which is an element of the demand-driven principle?

The demand-driven principle emphasizes capturing knowledge as work is being performed. This approach allows organizations to gather real-time insights and information that emerge from actual interactions and problem-solving efforts. By focusing on knowledge capture in the course of carrying out work, the principle ensures that the knowledge created is relevant and directly tied to customer needs and demands. This process fosters a culture of continuous improvement and learning, as it ensures that critical insights and solutions are documented and available for future reference.

Using knowledge as it is created helps organizations respond effectively to user queries and enhances the overall efficiency and effectiveness of the knowledge management process. This focus on capturing knowledge during workflow not only aids in resolving current issues but also builds a valuable knowledge base for future use, aligning perfectly with the principles of Knowledge-Centered Service (KCS).