Which of the following elements is crucial for driving organizational change in KCS?

Strong leadership is crucial for driving organizational change in Knowledge-Centered Service (KCS) because leaders play a vital role in setting the vision, creating a supportive environment, and inspiring team members to embrace new practices and mindsets. Effective leaders communicate the importance of KCS principles, align them with the organization's goals, and model the behaviors expected from their teams.

Additionally, strong leadership promotes a culture of accountability and continuous improvement, which are essential elements for successful KCS implementation. When leaders advocate for KCS, they can navigate challenges, address resistance, and ensure that resources are allocated appropriately to support the initiative.

The other options, while potentially helpful, do not address the core need for clear vision and commitment that strong leadership provides. Routine employee evaluations may assist in performance management but do not inherently drive change. Frequent staff meetings can facilitate communication but lack the strategic direction needed for effective change. Technology upgrades are important but serve as tools rather than the driving force behind cultural and procedural transformation.