Which of the following is NOT an article state field?

In the context of KCS (Knowledge-Centered Service) practices, article state fields are used to define the status or characteristics of a knowledge article throughout its lifecycle. These fields help categorize and manage knowledge effectively.

Among the options presented, confidence, audience, and governance are all recognized as article state fields. Confidence indicates how certain the author is about the accuracy and utility of the information in the article, which can fluctuate as articles are reviewed and updated. Audience refers to the intended user or consumer of the knowledge, guiding who should be accessing and utilizing the information. Governance relates to the policies and procedures that determine how knowledge is managed and maintained over time.

Content type, however, is not considered an article state field. Instead, it typically refers to the categorization of the type of knowledge article being created (e.g., FAQ, how-to guide, troubleshooting guide) rather than reflecting its operational state within the KCS framework. Therefore, identifying content type as not being an article state field aligns with the understanding of how knowledge articles are classified and utilized within KCS practices.