Why is it necessary for managers to involve knowledge workers in workflow design?

Involving knowledge workers in workflow design is crucial because they possess practical insights that can significantly enhance the effectiveness of the workflow. Knowledge workers are often deeply familiar with the tasks they perform and can identify inefficiencies, obstacles, and areas for improvement that may not be immediately apparent to managers or those outside their specific roles.

By collaborating with these workers, managers can leverage their hands-on experience and understanding of day-to-day operations, leading to more tailored and efficient workflows. This involvement helps ensure that the workflow aligns with actual work processes, enhances productivity, and improves overall job satisfaction among knowledge workers, who feel their input is valued. Ultimately, this collaboration creates a more robust design that promotes better performance and outcomes.